Last updated: 01/01/2023
Welcome to Softlites®! We’re delighted you’ve chosen our comfortable, stylish footwear. Please read these Terms & Conditions carefully before using our website or placing an order.
By accessing softlites.co.uk or using our services, you agree to be legally bound by these terms, which may be updated periodically. If you do not accept them, please do not use this website.
1. Parties
The parties to these terms are:
- Customer (“you” or “your”): Any user or customer of this website and related services.
- Softlites® (“we”, “us”, or “our”): The owner and operator of the website softlites.co.uk
2. Use of Website
2.1 You must be at least 18 years old or have parental consent to use this website. We prohibit access to users under 18 without adult supervision.
2.2 You agree to use this website only for lawful purposes and comply with all applicable laws, regulations and code of conduct.
2.3 You may download and print content from this website solely for personal and non-commercial purposes provided you do not breach these terms.
2.4 Copying, reproduction, reuse, retransmission or distribution of any content from the website without explicit permission is prohibited.
3. User Accounts
3.1 To access certain features, you may need to register and provide certain personal information. You must ensure the information is accurate and updated.
3.2 You are responsible for maintaining confidentiality of your user ID, password and account information. You must notify us immediately of any unauthorized account activity or breach of security.
3.3 You may not create multiple user accounts for fraudulent purposes or provide false identity information. We reserve the right to terminate such accounts, report to appropriate authorities and initiate civil/criminal proceedings.
4. User Content
4.1 You retain ownership of intellectual property rights, including copyright, in your own content posted on this website.
4.2 By sharing any content, you grant us a worldwide, royalty-free, non-exclusive license to use, distribute, reproduce, modify, adapt, publish, translate that content in relation to the provision of our products or services.
4.3 You warrant that any content shared by you does not infringe copyright or intellectual property rights of a third party.
4.4 We may monitor, edit or remove content that we consider illegal, offensive, inappropriate or violating these terms without notice to you.
5. Order Process
5.1 You agree that all details provided for placing orders are correct and complete and that you are an authorized user of any payment method used.
5.2 Submitting an order represents an offer to purchase which we have discretion to accept or decline. Only on shipment of products will a contract be deemed formed between Softlites® and you.
5.3 Products may be listed at incorrect prices, descriptions or with errors due to typographical or technical issues. We reserve the right to cancel orders arising due to such errors.
5.4 You must be of legal age to place an order for purchasing alcohol. We reserve the right to verify your age and cancel underage orders.
6. Payment
6.1 All listed prices are inclusive of applicable taxes and in British Pound (£) unless stated otherwise. Display of any other currency is only for reference.
6.2 We may revise prices at any time but price changes will not affect existing orders already dispatched or paid.
6.3 We accept payments only through methods available on the website like cards, wallets, bank transfer etc. We do not accept cash or checks.
6.4 Payment cards are subject to validation and authorization by the issuing bank. If unsuccessful, we won’t be liable for non-delivery.
6.5 You warrant providing correct and complete payment information. We will not be liable for non-processing due to incorrect payment details.
7. Cancellations, Returns & Refunds
7.1 You may cancel unshipped or undelivered orders without reason subject to following our Cancellation Procedure published on the website. Cancellation rights are limited to orders placed exclusively online.
7.2 For ready-to-ship or delivered orders, you can return products within 30 days under our Returns Policy published on the website.
7.3 Any refunds are limited to product cost only. We do not refund shipping fees or additional costs like customs duties paid by you.
7.4 Refunds, if eligible, will be processed within 30 days only through original payment method used while placing the order.
8. Delivery
8.1 We will try our best to deliver products within the estimated timelines displayed on the website at the time of purchase. Delays can occur due to unforeseen issues.
8.2 We ship limited products only to supported countries listed on our website. Certain remote regions may involve additional shipping costs not displayed during order placement.
8.3 Delivery timeline commences only after order confirmation and payment authorization. It excludes processing time prior to dispatch.
8.4 Successful delivery requires you to be available at provided address to accept and acknowledge receipt else delivery may be delayed or cancelled subject to costs.
8.5 We shall not be liable for any loss, damage, costs, or additional charges arising due to incorrect or incomplete delivery details provided by you.
9. Products
9.1 We attempt to display product images, descriptions and prices as accurately as possible. However, actual product packaging, colors and sizes may differ based on your device settings, screen resolution or printing errors.
9.2 Certain products displayed on the website may not be available or out of stock without prior notice. We reserve the right to provide suitable substitutes if required.
9.3 We do not guarantee availability of products or designs for any period of time unless explicitly stated on the product page. We may discontinue or change product ranges without notice.
9.4 All product-related information including sizes, care instructions, compatibilities, technical specifications and certifications provided on our website are for reference only. You are responsible for using or maintaining products as per applicable guidance.
10. Promotions & Discounts
10.1 Discount coupons, vouchers, reward points etc. cannot be clubbed with other ongoing offers or promotions unless explicitly mentioned.
10.2 Rewards earned are valid only if you comply with applicable program rules published on our website. We reserve the right to cancel rewards if deemed obtained fraudulently.
10.3 Discount offers are subject to maximum limits or valid for select products. Please check terms of each offer carefully before applying. We hold the right to deny discounts at our discretion.
10.4 Customized or conditional discount offers are valid only for specified users, product ranges and timelines. Use by any other customers is prohibited and liable for legal action.
11. Copyright & Trademarks
11.1 All content published on this website including text, graphics, logos, icons, images, audio clips, downloads are the property of Softlites® and protected by copyright laws.
11.2 Any use or reproduction of trademarks, logos, content or images without explicit written permission from us is prohibited and may be prosecuted for infringement.
12. Reviews & Feedback
12.1 Any ratings, reviews, comments, suggestions, etc. submitted by you becomes our sole property. We reserve the right to republish it in any form or format for the purposes like marketing, analytics, etc.
12.2 We moderate reviews to ensure relevance, appropriateness and legal compliance. We may choose not to publish certain reviews at our discretion without any obligation to notify the author.
12.3 You warrant that any review, rating or feedback provided by you is accurate, honest and lawful. We reserve the right to take necessary legal action for fraudulent, libelous or unlawfully submitted content.
13. Indemnity & Liability
13.1 You agree to fully indemnify and reimburse Softlites®, our employees, agents, etc. from any damages, liabilities, costs, or claims arising out of your use of this website or breach of these Terms.
13.2 We attempt reasonable efforts to maintain our website virus-free and ensure uninterrupted access. However, we do not guarantee continuous, uninterrupted or secure access to all services.
13.3 Our liability arising from use of the website shall be limited only up to the value of products purchased by you exclusively through the website.
13.4 We will not be liable for any incidental, indirect, special or consequential damages arising from use of the website, purchase of products or breach of these Terms.
14. Governing Law
14.1 These Terms and all transactions conducted through this website will be governed by the laws of England and Wales.
14.2 Any disputes arising in connection with the website or these Terms shall be subject to exclusive jurisdiction of the courts of England and Wales.
15.Queries & Contact
For any queries, grievances or notices regarding these Terms & Conditions, please contact us at:
Email: [email protected]
Address: Softlites Ltd., Legal Department, 100 Comfy Street, London, UK
These Terms constitute the entire agreement between you and Softlites® related to use of this website. Thank you for choosing Softlites®.